1. Introduction
These Terms of Service (“Terms”) govern your access to and use of FacetCAM (“the Service”), a gemstone faceting CAD/CAM platform operated by smartquark (“we”, “us”, “our”). By creating an account, starting a free trial, or purchasing lifetime access, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use the Service. For questions, contact us at [email protected].
2. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. By using the Service you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.
3. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorised use of your account at [email protected].
4. Free Trial
New accounts receive a 5-day free trial with full access to the Service. No payment method is required to start the trial. The trial begins at the time of account creation and ends automatically after 5 calendar days, after which access becomes read-only until you purchase lifetime access.
Each user is entitled to one free trial. We reserve the right to revoke trial access at our discretion in cases of abuse (for example, creating multiple accounts to extend the trial).
5. Lifetime Access — Payment Terms
Lifetime access to FacetCAM is available for a one-time payment of $99 USD (plus any applicable taxes). Payment is processed by our third-party payment provider, Paddle.com Market Limited, acting as Merchant of Record.
“Lifetime” refers to the lifetime of the Service, not the lifetime of the user. Your lifetime licence remains valid for as long as FacetCAM continues to be operated by smartquark (or its successor). In the unlikely event the Service is permanently discontinued, we will make reasonable efforts to notify users in advance but we make no guarantee of refund or replacement for a discontinued service beyond the refund window described below.
Lifetime access includes:
- All current non-AI features of FacetCAM
- All future non-AI features and improvements released during the lifetime of the Service
- The current and future design library
Exclusion: AI-powered features. Any features that use AI models or large-language-model inference (for example, AI design generation, AI-assisted PDF diagram import, or chatbot advisors) are sold separately as token-based add-ons because they incur real per-request compute costs. These add-ons will be clearly identified and separately priced at the point of purchase. They are not included in lifetime access.
6. Refunds
We offer a 14-day money-back guarantee on lifetime purchases. See our Refund Policy for full details.
7. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law
- Attempt to reverse-engineer, decompile, or otherwise extract the source code or algorithms powering the Service, except to the extent such restriction is prohibited by law
- Resell, redistribute, or provide the Service (or derived access) to third parties without our written permission
- Use automated means (bots, scrapers) to access the Service beyond publicly documented APIs
- Upload or transmit malicious code, viruses, or any content designed to harm the Service or other users
- Interfere with or disrupt the integrity or performance of the Service
8. Your Content and Designs
Faceting designs, scripts, G-code outputs, and other content you create or upload remain your property. By using the Service, you grant us a limited licence to store, process, and display your content solely for the purpose of providing the Service to you.
Our design library contains designs from various sources, each with its own attribution and licence. You are responsible for ensuring your use of any design complies with the designer's licence terms and any applicable copyright law.
9. Intellectual Property
The Service, including its software, user interface, branding, and educational content, is the intellectual property of smartquark and is protected by applicable copyright and trademark laws. These Terms do not transfer any ownership to you.
10. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that the Service will be uninterrupted, error-free, or free from security vulnerabilities.
Brightness analysis, G-code output, and other calculated results are provided as tools to assist faceters. You are responsible for verifying all outputs before using them to cut gemstones or operate machinery.
11. Limitation of Liability
To the maximum extent permitted by law, smartquark shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising from or related to your use of the Service.
Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you have paid us in the preceding twelve months, or one hundred US dollars ($100), whichever is greater.
12. Termination
You may close your account at any time by contacting us at [email protected]. We may suspend or terminate your account if you violate these Terms, with or without notice.
Termination does not entitle you to a refund of a lifetime purchase beyond the 14-day refund window described in the Refund Policy.
13. Changes to the Service and to these Terms
We may modify or discontinue features of the Service at our discretion. We may also update these Terms from time to time. Material changes will be communicated via email or in-app notification. Your continued use of the Service after changes constitutes acceptance of the updated Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Service shall be resolved first through good-faith negotiation via email; if unresolved, by the courts of England and Wales.
15. Contact
If you have questions about these Terms, please contact us at [email protected].